Privacy Policy for Vistanelo

Welcome to the Privacy Policy of Vistanelo. We are committed to protecting your personal information and your right to privacy. This document describes in detail how we collect, use, store, safeguard, and disclose your data in connection with our online gaming platform. We encourage you to read this policy carefully, as it contains important information regarding the access, modification, and deletion of your personal data, as well as details about cookies and other tracking technologies. Our practices are designed to comply with the statutory regulations and established best practices that govern personal data handling within the United States.

1. Data Collection and Use

At Vistanelo, we collect and process data from our users in order to provide, maintain, and improve our gaming services. The types of personal information we collect include:

  • Personal Identifiers: such as your name, email address, and other contact details.
  • Account Credentials: including username and password information chosen by you when creating an account.
  • Gameplay and Usage Data: information regarding your in-game actions, time spent on the platform, and gaming preferences.
  • Technical Data: IP address, browser type, device identifiers, and other system data that are automatically collected when you access our platform.

This information is used primarily to deliver our services, customize your user experience, and improve and develop our online games. Additionally, we may use your data to communicate with you regarding updates, offers, and other important service-related information.

Our platform employs the use of cookies and other tracking technologies in order to enhance your experience and enable certain functionalities. Cookies are small data files stored on your device that help us to recognize you and remember your preferences. We use cookies to:

If you want to learn more about our use of cookies, you may be provided with a separate cookie policy which outlines the details. At the moment, no external link is mandated within this document to guide you through cookie settings. However, you do have the right to disable cookies through your browser settings, though please note that such action may affect certain functionalities on the platform.

3. Access, Modification, and Deletion of Personal Information

We value transparency and user control over personal data. In accordance with applicable legal requirements and best practices, you have the right to:

  • Access: Request a copy of the personal information we have collected about you.
  • Modification: Correct or update your data if you believe that any information we hold is incomplete or inaccurate.
  • Deletion: Request the removal of your personal data from our systems, subject to certain legal and operational constraints.

To exercise these rights, please contact us using the details provided at the end of this policy. Upon receiving your request, we will verify your identity and respond promptly. Please note that in certain cases, retaining some of your personal data may be necessary for complying with legal obligations, resolving disputes, or enforcing our agreements and policies.

4. Data Retention and Security

Your data is retained only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. After this period, data is either deleted or anonymized. We employ robust administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of sensitive data during transmission and storage;
  • Regular security assessments and updates to our systems;
  • Controlled access to your information by authorized personnel only;
  • Implementation of firewalls and intrusion detection systems to monitor and secure our network infrastructure.

While we strive to protect your personal information using industry-standard security measures, please remember that no method of data transmission or storage is completely secure. We cannot guarantee its absolute security, and you assume the inherent risks associated with the process of data transfer.

We may share your personal information under the following circumstances:

These disclosures are only made within the scope of the specific activity and under strict conditions to ensure that your privacy is safeguarded even when your data is transmitted to an external party.

6. Children's Privacy

Our gaming platform is intended for users who are above the age of 18. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will promptly delete it. Parents or guardians who believe their child has provided personal information without consent should contact us immediately.

7. Advertising and Regulatory Compliance

In complying with applicable advertising regulations, including those recommended by Microsoft Advertising, we ensure our promotional practices and ad placements on our platform are performed responsibly and transparently. Our online gaming offerings are solely for entertainment purposes. This policy is structured to meet the statutory and regulatory requirements imposed on digital advertising practices within the United States.

8. Consumer Rights Under the California Consumer Privacy Act (CCPA)

This privacy policy addresses the rights conferred upon residents of the State of California under the California Consumer Privacy Act (CCPA). California users have the right to:

  • Know: Request information about the categories and specific pieces of personal information collected and the purposes for which they are used.
  • Delete: Ask for the deletion of personal data that we have collected, subject to certain exceptions as provided under the CCPA.
  • Opt-Out: If applicable, request that personal data not be sold to or shared with third parties for commercial purposes.

We will comply with such requests in accordance with the timeframe and guidelines established by the CCPA. Please reach out to us using the contact methods listed below if you wish to exercise any of your rights under this act.

9. Ongoing Data Security Commitment

Our commitment to protecting your personal information is an ongoing process. We continuously assess and update our privacy procedures and security measures to adapt to evolving threats and technological advances. We also conduct regular training sessions for our employees to ensure they understand and comply with our security policies and the importance of safeguarding personal data.

Moreover, we periodically review our personal data inventories and access logs in order to conduct internal audits aimed at ensuring compliance with this privacy policy and all relevant legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advances. Any significant changes will be communicated to our users by updating the policy on our platform along with the effective date marked as 06.05.2025. Your continued use of our platform after the posting of changes signifies your acceptance of the revised policy.

We recommend that you review this policy periodically to remain informed about how we are protecting your personal information. If you have any questions or concerns regarding this policy or our data practices more generally, please do not hesitate to contact us using the information provided below.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our collection, use, and protection of your personal information, please contact us at:

  • Telephone: +1 128 467-786
  • Email: info@vistanelo.com
  • Mailing Address: 5732 | West Plum Road | 85083 | Phoenix | United States

Please allow a reasonable time frame for handling your inquiry and addressing your concerns. Rest assured that your feedback is crucial in helping us continuously improve our services and maintain the highest standards of privacy and security for all our users.

12. Final Comments

This Privacy Policy forms an integral part of our Terms of Service and outlines our commitment to ensuring that your personal data is treated with respect and care. Our procedures for data collection, storage, and processing are designed to protect your privacy in compliance with all U.S. applicable laws and regulations, including the specific rights granted under the California Consumer Privacy Act.

By using our online gaming platform, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. We are dedicated to creating a safe and secure online environment where you can enjoy our games without compromising your personal privacy.

Thank you for trusting Vistanelo with your personal information. We remain committed to continuous improvement and transparency in our practices and will strive to keep you informed with the latest updates regarding our privacy measures.

If any provision of this Privacy Policy is found to be contrary to applicable law or regulation, such provision shall be interpreted, modified, and enforced in a manner consistent with the applicable framework and only to the extent required to satisfy such law or regulation. The remainder of the policy shall remain in full force and effect.

We appreciate your attention to our Privacy Policy and welcome any questions or concerns you may have regarding our practices. Your privacy and security are paramount to us at Vistanelo, and we are committed to providing you with a transparent and user-centric approach to data privacy and security.

13. Do Not Sell My Personal Information (California Residents)

Vistanelo does not sell your personal information to third parties. If you are a California resident, you have the right to request that we do not sell your personal information. To exercise this right, please contact us at info@vistanelo.com with the subject line "Do Not Sell My Personal Information." We will respond to your request in accordance with applicable law.

14. Advertising and Cookies Policy

We may use cookies and similar technologies to deliver relevant advertisements and analytics in compliance with US advertising laws. We do not use these technologies to collect sensitive personal information or to target users under 18. For more information, see our Cookie Policy.